Frequently Asked Questions
Everything you need to know about our botanical beauty essentials.
Are Botanique Paris products cruelty-free?
Yes, all our products are 100% cruelty-free and never tested on animals. We believe in ethical beauty and use only sustainably sourced, plant-based ingredients.
How long does international shipping take?
We offer worldwide shipping. Orders within Europe typically arrive in 3-5 business days, while international shipping to the US and Asia takes approximately 7-10 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are your skincare products suitable for sensitive skin?
Absolutely. Our formulas are dermatologically tested and free from parabens, sulfates, and synthetic fragrances, making them gentle enough for even the most sensitive skin types.
Can I track my order after it has been placed?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.