Returns & Exchanges
At Botanique Paris, we want you to be completely satisfied with your botanical beauty routine. If a product doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all items in their original condition.
Initiate Your Request
Log into your customer account and navigate to your order history to select the items you wish to return, or contact our concierge team at [email protected].
Prepare the Package
Securely pack the unused products in their original luxury packaging to ensure they are protected during transit and include your order confirmation slip.
Ship to our Atelier
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location across Europe.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing